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The Capital Gold Group Review is a company that trades in Gold, Silver, and other precious metals. They have an A- rating with the Better Business Bureau. Headquartered in New York City, they were founded on January 3rd of, 2005, by David Algoth, who serves as its CEO today. Since its founding, the company has been recognized as one of the leading providers in the market and has expanded operations to London and Singapore.
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About Capital Gold Group
Products and Services
Capital Gold Group offers various precious metals at competitive rates to individuals and institutions. They offer physical delivery of gold, silver, and other products or stored bullion or coins by bank transfer. They also offer Gold and Silver coins, bars, and rounds that are in mint condition, which they claim have never been purchased from a retailer.
They have a great selection of rare and high-quality coins, which include Morgan dollars, American Eagles, Canadian Maple Leafs, and the Austrian Philharmonic. The coins are graded, authenticated, and encapsulated by a designated independent third party. These coins are sold as first-of-its-kind coins from the Mint.
They offer secure storage services for precious metals and all major currencies with an interest rate ranging from 5% to 10%. They offer their clients the ability to store precious metals in various forms, including gold coins, bars, rounds, and euro minus. The clients have established access to the vault via the phone, internet, or website.
The company offers comprehensive customer service, including 24-hour live chat and telephone support. They also have a presence on Facebook, Twitter, and Youtube. They offer a 7-day satisfaction guarantee for both their gold purchases and silver purchased by the ounce or gram.
Capital Gold Group also offers 24-hour live "Super Customer Support" for all purchases customers need with their website. They also offer segregated storage facilities for customers who require such services.
Pros & Cons of Capital Gold Group
Great Customer Service
Capital Gold Group Customer feedback is almost all positive; their customer support staff is excellent, and they have rapid response times. It seems that most, if not all, customers give Capital Gold Group high reviews in regards to their customer support.
Even though they are not BBB Accredited or rated with the Better Business Bureau, they have an overall good rating on the site, with over 60% of their business having a satisfactory positive rating, more than most companies I reviewed.
High Levels of Satisfaction
Capital Gold Group has an outstanding 82.85% of customers who give the company a good to excellent rating and 3.2 out of 5 stars in terms of satisfaction; their ratings show that their customers are happy with their overall experience with Capital Gold Group and would recommend them to others as well.
They have a large selection of rare coins, also known as Ultra-Rare Coins, all at competitive prices, and no sales tax is required for items shipped within the U.S.They also have a wide variety of bullion coins, bars, and rounds to choose from.
Capital Gold Group has an average shipping time of 3-5 days in most cases. Most items are shipped out the same day, so there are no delays if you order on a weekday before 2 pm EST. They even offer free shipping for only $49 for orders over $500!
Capital Gold Group offers competitive prices for all of its products and services. They also have many price drop specials throughout the year, making them even more competitive than most other companies.
Capital Gold Group offers many different promotions that can make your purchases more affordable and save you money on shipping costs. They also have special promotions that offer a 10% discount on all orders purchased during a specific month.
Capital Gold Group provides high-quality silver and gold products with a security assurance of up to 999999 fine gold per stack with a minimum of 99% pure alloy. They also have a 99% private label silver that is guaranteed over 1,000,000 fine to 0.999 fine from all major refiners, the same as their certified coins and bars.
Safe and Secure
Capital Gold Group does not take any personal credit card information from customers at any time, their purchases are handled through Paypal, and all major credit cards are accepted when a customer is ready to purchase. They also provide free shipping for many items with no minimums required.
Easy Return Policy
Capital Gold Group has an easy return policy in which a customer can return an item within seven days of receipt of the item if it is defective or incorrect and contact customer service beforehand, then send back the item.
Complaints of Fraudulent Customer Service
One complaint regarding Capital Gold Group is that they have had fraudulent customer service representatives attempt to scam them out of their money. One customer had placed an order online, but the company never shipped the product and did not respond to his e-mails. Finally, he contacted a legitimate representative who told him that a fraudulent representative had tried to scam him out of his hard-earned money.
Some Customers Received Stolen or Counterfeit Coins
Another complaint regarding Capital Gold Group was that they received either stolen or counterfeit coins. Upon receiving it, one customer had purchased a Morgan dollar and discovered that it was not a genuine item. They tried to contact Capital Gold Group but received no response and had no recourse against the fraudulent company.
Has No BBB Accreditation
Regarding BBB Accreditation, Capital Gold Group has ZERO stars on its rating. This concern is that they have NO BBB Accreditation, which makes them very vulnerable as they have no third party to verify their authenticity and provide peace of mind.
Capital Gold Group is a top competitor in the online gold bullion, silver bullion, and coin market. Their customer feedback and ratings are almost all positive, with 82.85% of customers giving them a good to excellent rating and 3.2 out of 5 stars in satisfaction. They offer many different payment methods for their customers, such as Credit Card, Check, Paypal, Western Union, Bank Wire Transfer, and MoneyGram, to name a few.
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