Money Metals Review

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Before engaging in any internet transaction especially the ones that cost a lot of money, you need to do your due diligence. A lot of companies masquerade as unique dealers but their intention is to steal money from uninformed individuals. As such, we have created this comprehensive guide to help you understand the ins and outs of Money Metals. We will begin by telling you what the company is all about and whether you should consider using their services.

Important to mention before we go more in depth with this review!

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Stats about this same company:

  • 1,000+ 5 star ratings
  • Protects over $1 BILLION dollars in retirement savings
  • AAA customer rated
  • A+ BBB Rating
  • 5x Inc 500 winner
  • 2021 company of the year

Or continue on with this Money Metals review...

Who is Money Metals Exchange?

Money Metals Review

Stefan Gleason founded Money Metals Exchange in 2010. His primary aim was to come up with a bullion dealer with competitive rates for its products. It claims to have the best features to benefit both seasoned and avid investors.

The company also benefits individuals looking to make huge investments in large amounts of precious metals. The company, for instance, has a feature called “investors starter kit” bundled together, and it includes 1.1. ounces of gold as well as 120 ounces of silver in a single sale.

Aside from Money Metal's starter pack, they also provide their clients with an amazing monthly savings plan that can benefit you in many ways. The plan is put in place to provide you with $100 savings each month; it can also be more than that.

The saving plan lets you select your favorite bullion product from the organization. From there, the company can either ship your bullion to you every month, or they can keep them safe for you for some time. That is what the company is about.

What Money Metals Exchange Sells

  • Gold: The company sells gold. These include, but are not limited to European Gold Bullion, Canadian Maples, American Eagles, fractionals, rounds, and bars coins in different weights.
  • Silver: The company also sells silver; rounds, fractionals, coins, bars, and bullets in different weights.
  • Platinum: It sells platinum; Australian and Canadian coins, American, and bars in different weights.
  • Palladium: Palladium Maples and Eagles available in bars of different weights
  • The company also sells Rhodium. You can get both 1 and 5-ounce bars.

How to Buy from Money Metals

Money Metals Review

First, it is important to note that the company has a clear homepage that is intuitive and easy to use. Customers can browse product categories by clicking on the tabs right at the top of the company’s homepage.

To make a sale, click on the product you would wish to buy and add it to your cart. The process is easy as that. After adding a product, you are free to continue shopping. But once you have added enough products to the cart, head to the checkout page.

After you have commenced your checkout process, Money Metals Exchange will lock the price for a greatest of 10 minutes. There is a timer at the top of the screen to let you know how long you are left with until that particular price expires.

Buyers can finish the checkout process by keying in their authentic names, shipping addresses, as well as payment details. You will then receive a confirmation email from the company, stating that the process is completed.

It is an easy process that will not take too much of your time.

Do Money Metals Accept Returns?

Money Metals Review

This is an important question. Many internet users out there believe that a good company should accept returns without crazy terms. Money Metals Exchange is one of the companies that accept returns. However, you must do this within three days of delivery.

If you don’t initiate the return process within three days of delivery, the company will not accept it. To start exchange or return, customers must call the company’s customer service team at 800-800-1865.

There are other things you need to be aware of in case you choose to return your delivered package. For instance, you will have to return the product in its original packaging. You will also pay for shipping.

All payments made via credit card or PayPal will cost at least a 5% stocking fee. Aside from that, you will also have to take responsibility for any market losses. This implies that if the value of the item has dropped from the time you purchased it, the company will offer you a refund at the lowest value.

What Is The Best Payment Method?

You need to choose your payment method based on the amount you are willing to spend, and how soon you need your package. Note that all payments made through credit cards and PayPal attract a 4% processing fee. These are important factors to consider when selecting an ideal payment method.

Shipping Details

According to Money Metals Exchange, all orders will be shipped within 48 hours following payment clearance. After that, the package will take two to four working days to arrive at your preferred location.

The cost of shipping will vary based on the value of the product you had paid for. All items are 100% insured, and upon receipt, you will have to put a signature.

How to Sell To Money Metals Exchange

Money Metals Review

If you have platinum, silver, fold, and palladium you would like to sell to Money Metals Exchange, there is an easy process you can follow.

Begin by calling the customer care agent on 800-800-1865 to get a buyback price for your order. Note that to talk to an agent, you must call this number during working hours. If you are impressed with the price, lock in the price by confirming the order.

You must follow the shipping instructions and open your sale order in your email. From there, ship the order to the company. Your payment will be released once the company receives the order and inspected it.

The company also has buyback guidelines all customers need to follow. We have outlined some of them below for your perusal;

  • The metals must be uniform, clean, as well as a marketable design.
  • All bars must be labeled and should contain the manufacturers' name and or insignia.
  • Pre-1995 dimes, half-dollars, and quarters must be minted.
  • Bars and rounds must also have clear marks with purity and weight.

Feel free to contact customer care through live chat on the main website. This applies when you are uncertain whether the metals meet the guidelines for Money Metals Exchange. You can also contact the company through email or direct phone calls.

Pros and Cons


  • Storage options; customers can have their products shipped to their own depository accounts.
  • Live Pricing; the company updates its prices in real-time.
  • News and resources; from the website, you can learn everything you need to know about precious metals based on the latest trends.
  • Premade portfolios; if you are a beginner bullion investor, you will get prepackaged silver, gold, and multigram portfolios.


  • Limited support; Money Metals Exchange agents are only available on working days.
  • Transaction fees; customers paying for their orders through PayPal or credit card will pay a 4% fee.
  • Payment method restrictions; each payment method has minimum and maximum restrictions. The restrictions might make the process complicated for some customers.

Storing Your Items with Money Metals Exchange

Money Metals Review

Would you like to store your precious metals safely with Money Metals Exchange? They have a program to let you do that without hurting your budget. Their depository services let you keep your precious metals away from your home.

Once you have opened an account through your phone number, ship the item to the company and they keep it safe in your depository account. The building leverages UL Class 3 vaults, and all depository accounts are insured by Money Metals Exchange.

It is important to understand that there are storage fees, and the company bills them per annum. Suppose your precious metal is worth more than $3 million, you need to get in touch with the company. They will give you a clear breakdown of their storage fees.

Is Money Metals Exchange a Scam?

Yes, it is accurate to mention that Money Metals Exchange is safe. If you check the internet, you will notice that some customers reporting that they had a rough experience with the company. However, based on our findings, those are individuals who tried to access the company’s products and services without adhering to the rules.

Of course, they felt frustrated since they could not succeed. In that case, they leave negative reviews about the company everywhere on the internet. Money Metals Exchange was founded in 2010 and has since remained operational. The company has its headquarters in Eagle, Idaho.

Money Metals Exchange is an accredited dealer with the Better Business Bureau (BBB). Based on the BBB’s internal criteria, the company boasts an A+ rating, which is quite impressive. It is also worth noting that BBB is also a reputable body that helps customers find some of the best companies in the US.

Therefore, you should feel free to contact and transact with the company at any time you want. You will get the best services and an enhanced customer experience.

Money Metals Exchange Complaints and Reviews

Note that if you start looking for feedbacks on Money Metals Exchange, you will not find a lot of them. However, the few feedbacks you will get online are quite positive. That is what you should expect from a company with an A rating from the likes of BBB.

Note that based on its 78 customer feedback, it earns a 4.7 out of 5-star rating, which is a good sign. While the company doesn't have a Trustpilot account, it has 58 reviews on Facebook. Most of those companies report that the company has a courteous customer support team. However, a good number of them also report instances of shipping delays.

Money Metals Exchange FAQs

How can I open an account with Money Metals Exchange?

The process is easy and fast. Once you have identified a product you would like to buy, you will create an account during your checkout process. To do that, enter your full name, email address, and your account password.

Does the company accept cryptocurrency?

Yes, at the time of writing this review, the company accepts various cryptocurrencies. For instance, you can pay for your order using Bitcoin, Bitcoin cash, Bitpay, Etherum, Dash, etc.

Closing Thoughts

Money Metals Exchange has the best features to benefit both seasoned and avid investors. Aside from Money Metal's starter pack, they also provide their clients with an amazing monthly savings plan that can benefit you in many ways. All payments made via credit card or PayPal will cost at least a 5% stocking fee.

It is important to understand that there are storage fees, and the company bills them. Suppose your precious metal is worth more than $3 million, you need to get in touch with the company. The company might also benefit individuals looking to make huge investments in precious metals.

Although we do think that Money Metals is a solid company, we believe that there are better companies out there to make your investment with.

You can get a free gold investment kit from our #1 recommended precious metals investment company above, or you can checkout our top 5 recommended companies below...

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