The Royal Mint Bullion is a British company that sells precious metals. They aim to appeal to a European base of customers who want to purchase locally, rather than needing to use a US company. But how do they compare to the competition? Are they actually a worthwhile company?

There are quite a few bad customer reviews that seem to say no. Unlike companies with too few reviews, this company has several hundred on Trustpilot — and almost all of them are bad. But let’s take a look at what they have to offer and determine whether the poor reviews are fair or not.

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About the Royal Mint Bullion

The Royal Mint Bullion is a British mint and precious metals dealership that is owned by the British government. It is supposed to be one of the leaders in the precious metals industry, due to its government backing and long history.

If you want to make an investment, you’ll need to create an account. You can use the company’s online marketplace to put together a shopping cart of your ideal metals.

Services

The company offers certain services to both investors and collectors. Investors have a choice of different gold, silver, and platinum products. Collectors, on the other hand, can choose from a variety of different collectible coins.

The company’s Coin Finder Service will help buyers locate the rare coins they’re looking for, even if the mint itself doesn’t have them. They also provide authentication services and auctions.

The Royal Mint is outfitted with secure storage options, which people can use to hold their items. You can also hold sentimental items in your vault, similar to a safety deposit box. Every box comes with an insurance policy of up to 50,000 pounds.

When you enter the site, you will have your ID checked and go through an x-ray. This helps to further secure the area. There are even fingerprint scans to make sure that no one except you can access your vault.

Buying Service

If you have coins to sell, the Royal Mint is interested in buying. You can use their online tool to match your coins to a knowledgeable buyer, getting a quote quickly and easily.

Though the company is mainly interested in gold and silver coins from the mint itself, especially pre-1971 ones, they are willing to purchase a variety of other coins. You just have to fill out the form to find out if they’ll take yours.

Is Royal Mint Bullion a Scam?

There is absolutely no scam aspect to the Royal Mint Bullion. For a company to be a scam, it needs to operate fraudulently. This mint is owned by the British government and is legitimate in every way. It is one of the largest precious metals dealers in Europe, and many people turn to it because of its government backing.

But just because it isn’t a scam doesn’t mean that it’s good. On Trustpilot, there are 234 reviews. A whopping 63 percent of those have just one star. That means that more than half of the company’s clients report having the worst experience possible.

You definitely don’t want to purchase from a company with that kind of track record.

Customer Complaints

As there are more than one hundred complaints lodged with Trustpilot, we can’t get into them all. But we can take a look at what some customers have reported experiencing.

The Issues Summarized

So in these reviews, it’s been established that the Royal Mint Bullion has a pattern of:

• Sending out damaged and defective items with no quality control.
• Poorly packaging items, resulting in further damage.
• Failing to respond to consumer complaints by phone or by email.
• Only replying to public complaints rather than private ones.
• Sending the wrong products to customers.
• Failing to compensate customers for bad transactions.
• Selling items that aren’t actually in the company’s inventory.

All in all, the headache isn’t worth it. Remember: almost 70 percent of the people on Trustpilot gave the company the lowest marks they could.

Pros & Cons of Royal Mint Bullion

Pros

• Precious metals dealership owned and backed by the British government.
• Long history in the precious metals industry.
• Popular choice for European buyers who want to buy precious metals from a prestigious dealership.

Cons

• Extremely poor consumer reviews on Trustpilot.
• The company seems to have issues with organization, management, customer service, delivery, and pricing.
• Despite being an old and prestigious institution, they haven’t kept up with modern times.

Final Thoughts

In theory, the Royal Mint Bullion should be a great company to invest with. They are a mint owned by the British government, operating with a long global history. Several British people say they feel loyal toward it because it represents so much of British history.

But the company also seems to be stuck in the past. There are more than a hundred terrible reviews on Trustpilot, with many stating that they only wrote the complaint after being ignored by customer service. Though the company responds to each complaint, they don’t seem to have changed any of their managerial practices.

Overall, we can’t recommend using this company to invest. If you’re looking for a European precious metals dealership, you might want to investigate the sovereign mints in other countries. There are also several private European dealerships that sell precious metals at a relatively low markup.

Although we do think that Royal Mint Bullion is a decent company, we believe that there are better companies out there to make your investment with.

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