Pacific Precious Metals

Pacific Precious Metals

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There's many reasons this is our #1 recommended company!

  • 1,000+ 5 star ratings
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  • AAA customer rated
  • A+ BBB Rating
  • 5x Inc 500 winner

What Are Pacific Precious Metals?

Pacific Precious Metals

Pacific Precious Metals are a North American-based company that specializes in gold and silver bullion, numismatic coins, and rare collectibles. They have been in business for over 30 years and hold a strong reputation as one of the leading distributors of investment-grade precious metals in the country.

What Is Their Reputation?

Pacific Precious Metals has an A+ rating from the Better Business Bureau. The BBB has received only two complaints against Pacific Precious Metals' customer service policies over the last three years; both were resolved to satisfaction. In 2004, they were given an award by the Federal Trade Commission for being a Responsible Corporate Citizen.

What Is Their Product?

Pacific Precious Metals

Pacific Precious Metals has a huge selection of coins, bars, and collectibles to choose from. Most of their products are produced by the various mints of the world. They are a full-service broker that handles buying and selling hard assets in-house. There is no third party used in the transaction; they deal with each client directly and hold their metal in vaults within Canada, US, and European bank depositories. They deal in precious metals of all forms, including gold and silver coins, bars, bullion coins and bars, medallions, rounds, and silver dollars.

Why Are Pacific Precious Metals a Good Choice?

Pacific Precious Metals is a reputable and trustworthy precious metals broker. They have been in business for over 30 years, are accredited by the Better Business Bureau, maintain a strong customer service record, and offer competitive pricing on their products. They are recognized worldwide as being one of the best places to buy precious metals.

What Is Their Business Model?

Pacific Precious Metals

Pacific Precious Metals' business model is totally unique in that they deal only in hard assets such as gold and silver coins, bars, bullion, and collectibles such as medallions, rounds, bars, and coins to ensure that customers get what they want at the best prices. To do this, they use a full-service broker model that includes buying and selling precious metals. The staff at Pacific Precious Metals deal with clients directly and hold their precious metals in secure depository vaults located in Canada, the United States, and Europe. They are also actively involved in trade fairs and conventions to represent the company's products to their customers.

What Is Their Website?

PacificPreciousmetals.com is a popular website that has been online since 1997 and has been continuously updated throughout the years. The site offers great information on product categories, ordering information including payment options, how-to guides on using their services, as well as background information on Pacific Precious Metals' history.

Pros & Cons of Pacific Precious Metals

Pros

  • They offer competitive pricing compared to other precious metals dealers: The rewards at Pacific Precious Metals are substantial for their loyal customers. Their monthly membership fee is very low in relation to their value, and free shipping is offered on all orders.
  • They offer excellent products at competitive prices: Pacific Precious Metals has many products that exceed the expectations of the average customer. Their numismatic coins, bars, and bullion are known for their fine quality and craftsmanship in presentation boxes with descriptions on how to care for their products.
  • They have a respectable and trustworthy reputation: Pacific Precious Metals is one of the most popular precious metals dealers in the United States. They have been in business for over 30 years, offer excellent customer service and competitive pricing, and are actively involved in many industry trade fairs and conventions.
  • Customer service is a top priority for Pacific Precious Metals: Pacific Precious Metals has a customer service team that is available to answer questions, discuss purchases or make changes to orders by customers seven days a week from 5 am to 5 pm Pacific Time by phone, email, or fax.
  • They have a strong customer base on their website: Pacific Precious Metals has a loyal customer base on their website that can be easily accessed from any computer with internet access. The site is continually updated to offer information on the products offered by Pacific Precious Metals and dealers in other markets online.

Cons

  • They are not as active online as other precious metals dealers: Unlike some of its competitors, Pacific Precious Metals does not maintain a strong presence on the web for marketing purposes like trading shows and websites for other companies products.
  • They are not always as active as other dealers in the market: Pacific Precious Metals sometimes chooses to be more cautious than other dealers when it comes to responding to customer questions by phone, email, or fax. Some customers have complained that they do not get the same timely responses when they have called in or emailed Pacific Precious Metals with questions and requests.
  • It can sometimes take a while for their customer service team to respond by phone only: As mentioned before, Pacific Precious Metals sometimes chooses not to answer the phones during business hours unless a client has made an appointment on the website for them to call back at a later time of their own choosing and convenience.
  • They do not have a concentrated marketing plan: Pacific Precious Metals does not have a concentrated marketing plan to attract new customers online by promoting their products via banner ads, their online website, and the latest news. This is where some of their competitors have excelled in comparison, who use these methods to promote themselves and their physical locations.
  • They have not provided many testimonials to showcase their business: Pacific Precious Metals has refrained from releasing testimonials that they have received in the past from current or past customers. By doing this, they cannot use these as a means to promote themselves online if they decide to do so in the future.
  • They are not as active in the industry trade shows as other companies: Pacific Precious Metals does not participate as much in industry trade shows and conventions as other precious metals dealers do. However, they do take part in some of the industry trade fairs and conventions, such as the PMA show, where they have a space to display their products.

Final Verdict

Pacific Precious Metals has a very loyal customer base, and its products are of high quality. Their pricing is competitive, and their customer service is excellent. There are many dealers that offer excellent services at a lower price; however, there are not many dealers with the same amount of loyalty from clients as Pacific Precious Metals.

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