Bullion Express Review

Bullion Express Review

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Bullion Express is an online bullion retailer offering a wide range of investment-grade gold and silver coins, bars, and rounds at competitive prices. The company has been in business since 2014. The company is registered at the same address as its parent-BullionVault Inc., which is also the address of Bullion Direct and GoldSilverCoins, two other top-tier gold dealers. It sells mainly coins and bars, including gold, silver, and other bullion products.

  • Product: Precious Metals
  • Owner: Neal Jenson
  • Overall Rating: 4.0/5

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Bullion Express Review

Features of Bullion Express

  • Buy and sell precious metals: Bullion Express gold and silver coins, bars, and rounds are traded by Bullion Express at wholesale prices. The buyers can purchase gold and silver coins, bars, and rounds without any middleman.
  • Reciprocity membership: The Bullion Express's members can join BullionVault's reciprocal member program free to trade gold and silver with other BullionVault members.
  • Bullion Express's rating: The Bullion Express has a 4 out of 5 stars rating on TrustPilot.com, a consumer review site. Andrew Nolan posted some excellent things about Bullion Express in the Trust Pilot Reviews section. Still, it is unclear if he is related or has some affiliation with Bullion Express.
  • Reasonable fees: Bullion Express charges buyer premiums at 1% and seller fees of 0.6%.It has a flat $9.95 shipping fee for orders of any size, as long as the total order's value is above $19 for domestic shipments. Sellers can also choose to pass on their fees, which means it's still possible to sell items with a lower overall price when you factor in your mark-up.
  • Easy to use interface: The Bullion Express website is optimized for mobile devices and has a clean, intuitive design. The ease of navigation, product presentation, and search functions make it easy to find what you are looking for.
  • Coin categories: The Bullion Express offers a wide variety of gold coins and bars, including all gold bullion coins, silver coins, and bars available in the United States. They also offer a wide range of platinum, palladium, and rhodium bars.

Pros & Cons of Bullion Express

Pros

  • Competitive prices:  Bullion Express offers competitive prices on precious metals. The gold and silver bars, rounds, and coins are priced wholesale. The pricing is based on the spot price of each product, plus a slight premium over the spot price. The premiums range from 1% to 2% for regular bullion and coins, 5% to 10% for particular products, and 20% to 100% or more for Collector's items.
  • Free shipping: The Bullion Express offers free shipping on any size order above $19, which means that most orders will not incur additional delivery costs. It's free to ship in the United States and many other countries.
  • Wide range of products: Bullion Express offers bars, rounds, and coins from the industry's most reputable manufacturers and precious metals dealers. The selection of gold and silver products on the Bullion Express website is extensive.
  • Variety of payment methods: The Bullion Express accepts payment methods, including PayPal, credit cards, debit cards, and bank wire. They also accept checks and money orders. It has been verified as a Verisign RCALead Verified merchant.
  • Product returns: The Bullion Express allows customers to return their items within 30 days of delivery. The items must be returned in their original packaging and mint condition. Customers will receive the total purchase price minus the original shipping costs.
  • High level of security: The Bullion Express uses the latest technology to ensure a high degree of security for online transactions and personal data protection. The company uses a third-party payment processor for processing credit and debit card transactions.
  • Fast processing of orders: The Bullion Express has a customer service department that aims to process orders as quickly as possible. The company provides an email address for customers to ask about their order status, which is usually answered within a few hours.
  • Reputation: The Bullion Express has a good reputation in the precious metals market. The company is well-established and has been in business for more than five years. It sells over 50,000 products annually. Credentials and ratings of the company on TrustPilot.com, a consumer review site, give it an average rating of 4 out of 5 stars as of January 2017.
  • Manufacturer's guarantee: Many bullion dealers offer a lifetime guarantee, but Bullion Express only offers a five-year guarantee on the bar and coin products. The warranty on the silver rounds is for two years.
  • Transparency: The Bullion Express is transparent about its products, terms, policies, and shipping costs. It also publishes real-time gold prices on its website. The company discloses information about its owners, team members, and contact details in its SEC filing or on a Contact Us page.

Cons

  • Low customer satisfaction: The customers of Bullion Express are dissatisfied with the company. Some complain that they are not receiving the products they bought, while others say that their transactions take too long. There is no information about the number of customer complaints and bad reviews on TrustPilot.com. Still, hundreds of negative comments from angry and frustrated customers on the social media site Facebook.
  • Unconventional customer service: The customer service at Bullion Express does not seem very friendly or helpful to clients. Some customers complain that they must call more than once to speak with a representative.
  • Fraudulent marketing tactics: Some fraudulent websites use the Bullion Express name and logo in their advertisements on Google. These fake sites do not sell products from the honest Bullion Express company; instead, they sell products from other companies or even gold-plated items.
  • Poor communication: The company is not very transparent about its products and policies. There is no information on the website about what products are sold, where they are stored, and how to ship them. There is also no indication whether the different bars and coins are pure gold or plated with either a low-grade alloy or other metals.

Final Verdict

Bullion Express has been in business for more than five years, which is a very long time for a company dealing with precious metals. The company is an established name in the precious metals market. The website of Bullion Express gives some information about the company, which is not readily available via other websites in the industry. The transparency of Bullion Express is one of its strengths, but it needs to improve its products and services and communication with customers before it can gain more trust from potential clients. Bullion Express also needs to ensure that what appears online is what customers receive in the mail.

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